Sunderland Royal Hospital

Sunderland Royal Hospital 2017-03-01 Person 5 5 0

Very professional and helpful.

Sunderland Royal Hospital 2017-01-16 Person 5 5 0

I cannot put into words how good the staff on the delivery suite are. The doctors , midwives and healthcare assistants need so much praise.

Sunderland Royal Hospital 2016-06-03 Person 5 5 0

The staff were very attentive making sure I was comfortable and pain free. I never needed to call for assistance as they were always available. The night staff were extremely helpful and thoughtful. Mr Cameron came to see me twice post op and explained clearly what had been done and reassured me that everything was good, he was caring and attentive. The bed was very comfortable, easy to use and aided my ability to move myself. My last hospital admission was 24yrs ago and it was not a good experience, I am a Registered general nurse and have high expectations. On this occasion from the day unit to the post operative care my expectations have been exceeded. I cannot fault mr Matthews and his team.

Sunderland Royal Hospital 2016-05-25 Person 4 5 0

Great confidence inMr,Krishnan's work and his team. Very caring staff on the ward despite being really busy. Meals were good. First problem on ward was that my broken femur needed traction and two nurses tried to set it up,but they had no idea how to do it and I was in a lot of pain. Fortunately my husband was there and was able to do it for them.TRAINING required please. Secondly, I was asked to move to the main ward from the side ward on the first day after my surgery. I subsequently learned that the bed was needed because of infection on the ward. I resisted this request as I feared I'd succumb to the infection* see below. I was asked twice more which upset me, stalling my emotional recovery. Thirdly, although the cleaners were very nice, some more thorough than others, none were seen by me to clean the patient chair*. If I had moved into the space vacated by the infected patient the chair could have harboured the bacteria and/or viruses from her.Also my seat had a deep tear.

Sunderland Royal Hospital 2016-05-22 Person 5 5 0

I have had two stays on ward c31 and I can't praise the staff high enough. They are caring and professional in their jobs , at no point did I have cause for worry or complaint at the way I was treat . I had a gastric balloon put in last June and I've just undergone a gastric bypass and my mind was put at ease by the surgeon and staff . My advice based on my experience is if you have the choice of wards or choice of hospital this is the one I would say go to Many many thanks to all who took care of me Mr p jopson

Sunderland Royal Hospital 2016-02-12 Person 1 5 0

Bad professionalisms from the hospital. Keeps supplying learner doctors and we had concerns about the care given to us and they ignore us. 4 years and still got no where. Trying to get referred to durham as i learnt durham actually have better care rate. But sunderland refusing to move us!

Sunderland Royal Hospital 2016-02-10 Person 1 5 0

Surly nurses, a can't do attitude is ripe. Awful service.

Sunderland Royal Hospital 2016-02-07 Person 4 5 0

All staff were extremely friendly and helpful and could not do enough for us, especially my appointed midwife, Deborah Golzar, who helped to deliver my baby. However facilities on the ward do need greatly improving. A lot of the furniture was damaged and dated and, through no fault of the staff, I had been allocated 2 different rooms with no TV before finally being moved to a better room. I had to stay in hospital for 2 nights, along with my husband. I feel that better facilities could be provided for families e.g. better sleeping facilities for husbands/partners rather than them having to endure an uncomfortable night in an armchair. Also better catering facilities for families and visitors would be a good idea as there is nowhere on the ward to make your own beverages and I did not feel it fair to keep bothering to already busy staff to go and make one every time we were thirsty. Overall I would not say I had a bad experience in the ward but I do feel families in for longer stays could be better catered for.

Sunderland Royal Hospital 2016-02-06 Person 1 5 0

My daughter has just had a baby in SRH, although the care in labour and immediately after Delivery was exemplary, thank you to the Midwives for their care and attention. The baby was having regular checks because of the risk of infection, after being seen early in the morning by a Midwife and Student Midwife who seemed more interested in completing forms , she did not see another Midwife all day, she said that there was a man with tattoos came to do observations on the baby a couple of times during the day, although he was very nice to my daughter he obviously was not a Midwife. As a first time Mother she and her partner had no experience of caring for a baby and the baby who was under 7lbs had not fed for over 12 hours. Was this because she had elected to bottle feed and not breast feed that she was ignored? I am aware that there is a shortage of Midwives but surely this is a Managerial fault for not providing enough Midwifery staff to provide good postnatal care. Would it have been too much trouble for a Midwife just to pop her head in the room a couple of times during the day to ask how things were going and if the baby was feeding? Yes I am aware she had a call bell but did not like to 'bother' anyone as she felt that the Midwife + Student were In a hurry to get out of the room so she thought that they must have been really busy...... really? Too busy just to spend 2 minutes to say hello and have you any problems.

Sunderland Royal Hospital 2016-02-03 Person 4 5 0

good attentive care, only complaint - ward was too warm